Who we are
Our website address is: https://galaxyhotelapt.com.fj.
GALAXY HOTEL & APARTMENTS
PRIVACY POLICY
1. Introduction
Galaxy Hotel & Apartments (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly, securely, and in accordance with the laws of the Republic of Fiji.
This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you stay with us, visit our website, use our services, or interact with our staff. By accessing our services, you agree to the practices described in this Policy.
2. Information We Collect
2.1 Information You Provide Directly
- Full name
- Contact details (phone, email, address)
- Identification documents (passport, national ID, driver’s licence)
- Payment information (credit/debit card details, billing address)
- Booking and reservation details
- Special requests or preferences
- Feedback, complaints, or survey responses
2.2 Information Collected Automatically
- IP address and device information
- Browser type and operating system
- Website usage data (cookies, analytics)
- Wi‑Fi usage logs
- CCTV footage in public areas
2.3 Information from Third Parties
- Online booking platforms (OTAs)
- Payment processors
- Corporate or group booking partners
3. How We Use Your Information
We use your information to:
- Process reservations and manage your stay
- Verify identity and comply with legal requirements
- Process payments and issue invoices
- Provide customer service and respond to inquiries
- Improve our services and guest experience
- Ensure safety and security through CCTV monitoring
- Send booking confirmations and service notifications
- Meet regulatory, audit, and reporting obligations
We do not sell personal information to third parties.
4. Legal Basis for Processing
We process your information based on:
- Contractual necessity — to provide accommodation and related services
- Legal obligations — immigration, tax, and security requirements
- Legitimate interests — improving operations and ensuring safety
- Consent — for marketing or optional services
5. Sharing and Disclosure of Information
5.1 Online Booking Platforms (OTAs)
We work with reputable online booking platforms such as Booking.com, Expedia, Agoda, Hotels.com, and others. When you book through an OTA, they may share your information with us. We may also share limited information back to the OTA to confirm or modify your reservation, process cancellations, or resolve customer service issues.
Each OTA operates under its own privacy policy, and we encourage guests to review those policies.
5.2 Other Third Parties
We may share information with:
- Payment processors and banks
- IT and cloud service providers
- Security service providers
- Government authorities where legally required
Disclosures are limited to what is necessary and lawful.
6. Fiji‑Specific Data Protection & Legal Compliance
Galaxy Hotel & Apartments complies with all applicable laws of the Republic of Fiji, including:
- Online Safety Act 2018
- Crimes Act 2009
- Cybercrime Act 2021
- Electronic Transactions Act 2001
- FCCC consumer protection requirements
- Immigration regulations for guest identification
We may disclose information to law enforcement, immigration, courts, or regulatory bodies when required by law.
7. Data Storage, Security & Retention
7.1 Data Storage and Security
We implement reasonable technical and organisational measures to protect personal information from:
- Unauthorized access
- Loss or theft
- Misuse or alteration
- Cybersecurity threats
These measures align with Fiji’s Cybercrime Act and international hospitality standards.
7.2 Data Retention
We retain personal information only as long as necessary to:
- Fulfil the purpose for which it was collected
- Meet legal, regulatory, and audit requirements
- Resolve disputes or enforce agreements
Guest registration information may be retained for periods required under Fiji’s immigration and hotel licensing laws.
8. Cross‑Border Data Transfers
Some service providers (e.g., OTAs, cloud systems, payment processors) may store or process data outside Fiji. When this occurs, we ensure that:
- Only necessary information is shared
- Providers use secure, industry‑standard protections
- Transfers comply with Fiji’s legal requirements
9. Your Rights Under Fiji Law
You have the right to:
- Access your personal information
- Request correction of inaccurate or incomplete data
- Request deletion where legally permissible
- Withdraw consent for optional services
- Raise concerns about misuse of your information
Requests may be submitted to our management office. We will respond within a reasonable timeframe.
10. Cookies and Website Tracking
Our website may use cookies and analytics tools to improve functionality and user experience. You may disable cookies through your browser settings, though this may affect website performance.
11. CCTV Monitoring
We use CCTV in public areas for safety, security, and asset protection. Footage is stored securely and accessed only by authorised personnel or law enforcement when required.
12. Updates to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date will reflect the most recent revision. Continued use of our services indicates acceptance of the updated Policy.
13. Contact Information
For questions, concerns, or requests relating to this Privacy Policy, please contact:
Galaxy Hotel & Apartments
Corner of Nasekula Road and Ritova Street, Labasa
+679 8812460 / 9916460
email: gm@galaxyhotelapt.com.fj
LAST UPDATED - 15th May, 2026